If you’re a numbers bozo like me, you’ll probably find it handy to go and see a mortgage broker pretty early on in the house-hunting process.
Of course you can deal with banks directly and play around with online borrowing calculators – but I just felt more comfortable getting professional, independent (as in not bank affiliated) advice about home loans.
The broker I used for my first home purchase came via Aussie Home Loans. A couple of workmates recommended them to me, having just used one of their brokers and being happy with the experience. Given these workmates were also first-home buyers I decided to follow their lead, and the broker I got was great!
She helped me work out what I could afford to borrow (as opposed to how much banks were willing to lend me), she talked me through the different types of loans on offer, and she pretty much held my hand through the entire loan application process.
But these things are really what any capable broker should do, right? What actually made this broker so great for a first-home buyer like me was she never made me feel like I was asking a stupid question. (Even though I have no doubt I asked PLENTY of stupid questions.)
The mortgage broker experience when TG and I decided to buy together was completely different. The initial contact was a recommendation through friends, and he seemed decent. Unfortunately, he went AWOL in the lead-up to settlement and we ended up dealing with one of his colleagues.
This second guy asked us for documents we had already provided, he filled out application forms with incorrect details, and he even tried to tell us we’d have to pay lender’s mortgage insurance (LMI) every year on our loan. What the…??? (Hey second guy, take five minutes to read up on LMI, why don’t you?).
In listing these examples here, I know they might come across as little things. But lots of little things taken together put us at risk of a very big thing, which was not settling on time.
With less than four days to settlement, he still had not finalised the loan. And when our conveyancer started questioning whether this second guy knew what he was doing, we were definitely in trouble.
Ultimately we got a home loan with a great rate, but the stress was not worth it.
So what are the lessons?
Finding a broker that you get along with is critical. Buying a home is stressful, so when I had confidence in my broker’s advice and service, it meant I had one less thing to stress about. (On the flip side, when I didn’t have confidence in my broker, I was stressed out times a million.)
I also think word of mouth is still the best way to find a broker. Even though getting that great first broker was really a bit of pot luck – given how many brokers must work for that company – I wouldn’t have gone there if my workmates hadn’t recommended it.
And while word of mouth didn’t work out so great the second time around, that was mainly because we didn’t end up with the person who was actually recommended to us.
In the end, one of the things that makes word of mouth so great is you can choose whether or not to pass the favour on. I’ve already mentioned my first broker to several of my friends, but you can be sure I’ll never be recommending the second lot.